| EXPERIENCE | |
| PEGASYSTEMS INC. | Cambridge, MA |
| Senior Solutions Architect, Professional Services Consultant | 1998-present |
| • Developed rules based Customer Relationship Management (CRM) software applications to automate work item processing businss rules in credit, customer service, collections, and B2B money transfer. | |
| • Compiled, analyzed, and documented requirements for client business processes to drive application development and customization. | |
| • Managed configuration tasks to meet project timeline objectives. | |
| • Created and documented designs for workflow configuration. | |
| • Configured workflows for application development utilizing proprietary rules based technology. | |
| • Configured GUI utilizing HTML and JavaScript. | |
| • Conducted quality control testing on application workflows. | |
| • Implemented code fixes for workflows. | |
| • Trained clients and colleagues in topics of configuration and application functionality. | |
| • Key Projects: Credit Bureau Interface and Processing via IBM MQ Series, Maintenance of Credit Application in Production Environment, CRM Template Work Item Exception Processing, CRM Template Compensation, PegaRULES Reason Code Advisor. | |
| ROADMAP TECHNOLOGIES | Stoneham, MA |
| Technical Writer | Summer 1997 |
| • Analyzed client issues regarding the presentation of GENEVA statistical forecasting software and documentation. | |
| • Created and published GENEVA statistical forecasting software documentation in on-line and manual formats. | |
| OFFICE OF THE SPECIAL ASSISTANT TO THE PRESIDENT (MIT) | Cambridge, MA |
| Research Assistant | Summer 1996-1998 |
| • Transcribed oral interviews for special MIT history project entitled, Technology and the Dream. | |
| • Organized and maintained confidential participant files. | |
| • Performed general office procedures. | |
| PROJECT INTERPHASE (MIT) | Cambridge, MA |
| Teaching Assistant | Summer 1996 |
| • Provided tutorial/advisory sessions for students in chemistry. | |
| • Developed and presented materials for classroom instruction. | |
| SKILLS | |
| HTML, JavaScript, UNIX, Java, C/C++, Oracle/SQL, PegaWORKSTM, PegaCONNECTTM, PegaRULESTM. | |
| MS 95, MS 2000, MS NT, Mac OS 9, Mac OS X. | |
| EDUCATION | |
| MASSACHUSETTS INSTITUTE OF TECHNOLOGY | Cambridge, MA |
| Bachelor of Science in Mathematics; Minor in Architecture. June 1998. |